This document was last updated on February 5, 2021.
Automatic collection of information
Our top priority is the security of customer data and, as such, we apply the no-logging policy. We may only process minimal user data, only to the extent that it is absolutely necessary to maintain the website and services. Automatically collected information is only used to identify potential cases of abuse and to compile statistical information about the use and traffic of the website and services. This statistical information is not otherwise aggregated to identify a specific user of the system.
Collection of personal information
You may access and use the Website and Services without telling us who you are or revealing any information by which anyone could identify you as a specific, identifiable individual. If, however, you wish to use certain features of the website, you may be asked to provide certain personal information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you make a purchase, or fill out online forms on the website. If necessary, this information may include contact information such as e-mail address, address, etc.
Some of the information we collect comes directly from you through the Website and Services. However, we may also collect personal information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your personal information, but you may not be able to take advantage of some of the features of the website. Users who are unsure of what information is required are encouraged to contact us.
Use and processing of collected information
In order to make the website and services available to you, or to meet a legal obligation, we need to collect and use certain personal information. If you do not provide the information we request, we may not be able to provide you with the products or services you request. Any information we collect from you may be used for the following purposes:
- Create and manage user accounts
- Provide products or services
- Send administrative information
- Send marketing and promotional communications
- Manage and operate the website and services
The processing of your Personal Information depends on how you interact with the Website and the Services, where you are in the world and whether any of the following conditions apply: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of personal information is subject to the European Data Protection Act; (ii) the provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligation thereof; (iii) the processing is necessary for compliance with a legal obligation to which you are subject; (iv) the processing relates to a task which is carried out in the public interest or in the exercise of official authority vested in us; (v) the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that in some jurisdictions, we may be permitted to process information until you object to such processing (by unsubscribing), without having to rely on consent or any of the other legal bases below. In all cases, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal information is a legal or contractual requirement, or a requirement necessary to enter into a contract.
Billing and payments
For services requiring payment, we request credit card or other payment account information, which will be used only for payment processing. Your purchase transaction information is stored only as long as necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted. All direct payment gateways adhere to the latest security standards managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. The exchange of sensitive and private data is done via a secure SSL communication channel and is encrypted and protected by digital signatures, and the website and services are also PCI vulnerability compliant to create as secure an environment as possible for users.Malware scans are performed regularly for additional security and protection.
Disclosure of information
Depending on the services requested or as necessary to complete any transaction or provide any service you have requested, we may share your information with your consent with our trusted third parties who work with us, any other affiliates and subsidiaries that we rely on to assist in the operation of the website and the services available to you. We do not share personal information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. We may share your personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our personal information policies. These third parties receive personal information they need only to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Retention of information
We will retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your personal information after it has been updated or deleted, but not in a manner that would identify you personally. Once the retention period expires, the personal information will be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the retention period has expired.
You may exercise certain rights regarding your information that we process. In particular, you have the right to do the following: (i) you have the right to withdraw your consent where you have previously given consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a lawful basis other than consent; (iii) you have the right to know whether information is being processed by us, to obtain disclosures about certain aspects of the processing, and to obtain a copy of the information being processed; (iv) you have the right to verify the accuracy of your information and request that it be updated or corrected; (v) you have the right, in certain circumstances, to restrict the processing of your information, in which case,we will not process your information for any purpose other than storage; (vi) you have the right, in certain circumstances, to have your personal information erased by us; (vii) you have the right to receive your information in a structured, commonly used and machine-readable format and, if technically possible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and the processing is based on your consent, on a contract to which you are a party or on pre-contractual obligations of the same.commonly used and machine-readable format and, if technically possible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and the processing is based on your consent, on a contract to which you are a party or on pre-contractual obligations of the same.Commonly used and machine-readable format and, if technically possible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and the processing is based on your consent, on a contract to which you are party or on pre-contractual obligations thereof.
We do not knowingly collect any personal information from children under the age of 18. If you are under 18, please do not submit any personal information via the Website and Services. We encourage parents and legal guardians to monitor their children’s use of the Internet and to help enforce this policy by instructing their children never to provide Personal Information via the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided us with Personal Information via the Website and Services, please contact us. You must also be old enough to consent to the processing of your personal information in your country (in some countries, we may allow your parent or guardian to do this on your behalf).
The Website and Services use “cookies” to help personalize your online experience. A cookie is a text file placed on your hard drive by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you.
Do not follow the signals
Some browsers have a Do Not Track feature that tells websites you visit that you do not want your online activity tracked. Tracking is not the same as using or collecting information in connection with a Web site. For these purposes, tracking refers to the collection of personally identifiable information from consumers who use or visit a website or online service as they move through different websites over time. The Website and Services do not track its visitors over time and across third-party websites. However, some third party sites may track your browsing activities when they offer you content, allowing them to tailor what they present to you.
Advertising by e-mail
We offer electronic newsletters to which you may voluntarily subscribe at any time. We will keep your e-mail address confidential and will not disclose your e-mail address to third parties, except as permitted in the Use and Processing of Information section or for the purpose of using a third party vendor to send such e-mails. We will retain information sent via e-mail in accordance with applicable laws and regulations.
In accordance with the CAN-SPAM Act, all emails sent from us will clearly indicate who the email is from and provide clear information on how to contact the sender. You may opt out of receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails or by contacting us. However, you will continue to receive essential transactional emails.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each resource that may collect personal information.
We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in its control and custody. However, no data transmission over the Internet or a wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations on the Internet that are beyond our control; (ii) the security, integrity and privacy of all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) such information and data may be accessed or altered in transit by a third party, despite our best efforts.
If we learn that the security of the Website and Services has been compromised or that users’ personal information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate action, including, but not limited to, investigation and reporting, as well as notification and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do so, we will post a notice on the website, send you an email, send you a letter.
Changes and modifications
We reserve the right to change this policy or its terms relating to the website and services from time to time at our discretion and will notify you of any material changes in the way we handle personal information. When we do so, we will revise the update date at the bottom of this page. We may also notify you by other means at our discretion, such as through the contact information you have provided. Any updated version of this policy will be effective immediately upon posting of the revised policy, unless otherwise noted. Your continued use of the Website and Services after the effective date of the revised Policy (or as otherwise specified at that time) will constitute your consent to such changes. However, we will not, without your consent, use your personal information in a manner materially different from that stated at the time your personal information was collected.
Acceptance of this policy
You acknowledge that you have read this policy and agree to all of its terms and conditions. By accessing and using the Website and the Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and the Services.
If you would like to contact us to find out more about this policy or if you would like to contact us with any questions about your individual rights and your personal information, you can do so via the contact form or send an e-mail to [email protected]